I ordered the Londoner on 10/8, received on 11/3. It had a hole in the sleeve, and I wanted to return. Keen and Social asked me to provide them with a picture of the hole and after I did they stopped responding to my emails and never sent me a return label. Now I guess I will file a complaint with my PayPal account and see if they can help me. A complete waste of $43.94 :((