taniya k.

First they told package is going to get deliver through UPS and then it came from staple, so bad packaging sent 4 dawn dish liquid and coffee mate together in 1 box, from which 1 dawn was open looked like they didn't even care to close the bottle cap which got open and then dawn was all over the coffee mate, packing tape, divider tab. Everything was filled with dawn I had to return dawn, coffee mate and divider tab and had to clean packaging tape really good. I had to return it and label they send me for UPS and told your replace package will be coming through UPS and again same staples to came to deliver the package and they didn't took the package saying it has UPS package which is right, when i initially called customer service for informed and told staples comes to deliver the package here still they told no that's fine still send it with the guy who comes to replace the order, they kept saying same thing when i was trying to inform them. After receiving the package again when i open to see surprise again coffee mate and dawn in same box, i had also told them strictly that i wont take the package if its deliver in same box. Called customer care they told yes there is note here saying to deliver both thing separately still send it together and when i told the lady, it seems that she didn't even bother. Looks like there is No communication between the departments. Manager don't even look what's happening what are the issue customer are facing and fix it, instead keep doing same mistake again and again. When you call best thing you get from them is sorry for inconvenience, we apologize, sorry to hear that. This is the best thing they have to have got so used to it and do it so well saying sorry. I am really disappointed with the service and not ordering anything else from quill here forward. I am done instead i can order from else where even the price is more. No management at all. Horrible service, someone need to teach all department what good customer service is. Was trying to upload photo but cant upload more than 5m file, maybe this also they have done purposely so customers cant upload more photo as a proof.