On April 7,2018 I purchased 6 scarves for my bridal party. Buy 6 pay for 4. They took my money but have since to receive anything. I have emailed them 3 times and no reply. No phone number to call. It actually says, "processing " on the status of my order. It has always said that. Don't order from this site! Am contacting my bank and hopefully they can help me get my money.
Dear customer, this is supervisor from Lightinthebox. I am glad to help.
I'm sorry but the dresses you ordered were made to order, which is produced one by one. So we don't accept return for this kind item, if customer wants to return them due to personal reason.
But if it's our fault or mistake, we will take full responsibility of that.
After view your case, I had conducted ticket ID=18287476# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.