Tanya R.

Do not use this company at any cost.
I have had an absolute nightmare with them I booked a holiday to benidorm 23rd Feb 24 to fly 23rd March 24 till 27th March 24 as a solo passenger. I then requested 3 quotes to amend my booking 1) to possibly move the whole holiday to somewhere else with my daughter added. 2) add my daughter to my original booking and 3) add my friend to my original booking. I requested the quotes Monday 26th feb over the phone which customer service can't action they have to send an internal email to the amendment team to action. 34 emails back and forth later I have accepted the price and quote now 3 times. Once Sunday 3rd March Monday 4th March and today Tuesday 5th March. My friend still hasn't been added. Dob name etc has been provided still nothing. I then yesterday 4th March git an email saying sorry the flights were no longer available. An hour later I got another email for a quote to add my friend and my child to my original booking which I didn't request. Still no amendments made. I rang yesterday 3 times to get transferred to the amendments Team they don't have a phone line email only and I needed to keep waiting. I asked to make a complaint and speak to a manager. No manger will take the call or ring me back. The is no complaints procedure pre flight and holiday only a post complaint line. Which is probably back to customer service team who aren't a help line basically a call centre that sends emails onto others... I am now going to complain to ATOL as iv had enough 10 days later 34 emails later and a simple request hasn't been actioned its absolutely disgusting and shocking that they are still in business. I'm livid and honestly wish to cancel the whole thing but if I do I lose my 300 flights already paid... I would never use this company ever again. I now need to wait a further 24 hours for an email response. They need closing down permanently.