Taoufik B.

Unprofessional
They caused 13h+! Hours delay to my parent's arrival (who are in their 60s, travelled for the 1st time and donn't speak english).
It was very stressfull and frustrating. I did not sleep that night trying to help them through out all
These issues, talking to agents and translating.
They were great during the trip to USA but they messed it in the domestic. My parent has wheelchair assistance and
Lufthansa did not take care of it well to make sure they make it in the next flight. My parents were lefts somewhere in the airport
(not in the gate) for long time and they missed their next flight. So disapponinted with them. I don't want
Anyboday to experience this, so If you 're flying your parents with united I recommend NOT to do that.
Flight: JSRWSF

Unprofessional
They caused 13h+! Hours delay to my parent's arrival (who are in their 60s, travelled for the 1st time and donn't speak english).
It was very stressfull and frustrating. I did not sleep that night trying to help them through out all
These issues, talking to agents and translating.
I talked to the agent on the phone and he kept blaming the previous airline my parent used for the trip from Europe.
He refused to give me his badge number so I can't put any complaint against him. So disapponinted with them. I don't want
Anyboday to experience this, so If you 're flying your parents with united I recommend NOT to do that.
Initial flight: UA3631
They moved them to these flights with additional layover: UA1176, UA 586