You say you are from VA yet your products are produced in Taiwan. No way to cancel and they will tell you what you want to hear. I'm taking my business elsewhere and looking into legal action. I'll be spreading the word to many others. Customer service has told me that my order will arrive on time for my tournament, yet today found out it's arriving way after. Oh but offer me $10 refund. This company should be out of business. It's a SCAM so seriously look elsewhere. I'm out a lot of money now because of this company.