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I feel compelled to share my deeply disappointing experiences with IGP, which have left me profoundly dissatisfied for the second time in recent months.
My first encounter with IGP was through Order Number *******, placed on October 23rd, 2023. Regrettably, the order failed to materialize, IGP acknowledged the issue, offering little reassurance for the future.
Hoping that this was just a one-off, I reluctantly decided to give them another chance, placing Order Number ******* on February 15th, 2024. This time, the order was meant to bring joy to my parents with flowers and a cake on February 16th, 2024, with a promised delivery window between 9:00 AM and 1:00 PM. However, the entire day passed without any sign of the delivery or even a courtesy update.
Such consistent failure to meet basic delivery expectations is incredibly frustrating. IGP's inability to deliver on their promises has severely eroded my trust in their services. Would not recommend this to anyone.
Products used:
Cake and flowers
I had an extremely disappointing experience with IGP. I placed an order for a gift to be delivered on the 1st of September, and despite the app status indicating that the delivery had been made, it was never received. This situation is deeply disappointing.
My attempts to reach out to their customer service were utterly futile. I called the number +91-22-******* hoping to resolve the issue, but I was left waiting for 15 minutes, listening to an automated machine repeatedly informing me that my estimated wait time was just 30 seconds. Unfortunately, this wait time never seemed to end, and I was left without any assistance.
I haven't received any communication from IGP. All they sent was an email with a ticket ID reference, but there has been no follow-up, no resolution, and no effort to address this issue.
I've lost £16, and it seems like no one at IGP has taken the initiative to reach out or rectify this situation. I can confidently say that I will not be using their services in the future, and I strongly caution others against doing so as well. This has been a pathetic experience.
Order number *******
Products used:
Ordered a cake and some balloons
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