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I was charged $ 1,100 in November '21 for a fireplace part. I waited 4 months for the part to finally arrive 2 weeks ago. However, the part was NOT new. It clearly had been used as it was scratched, bent, and all the boxes opened and rotted. I have repeatedly emailed customer service for over 2 weeks, but they have not responded.
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Empty.
Woodland Direct sells absolutely China grade garbage. Check out my crooked chimney cap they sent...
Ordered on Dec 18 for my daughters Christmas present. Finally shipped 2/7. Still not received....
