Taylar R.

I stumbled on their website and purchased, biggest waste of time and money ever.
1. Initially the tracking they sent me was a weird shipping company outside of Australia that would never pick up the number they had given me
2. After following it up as I was concerned my event was in 6 weeks their customer service advised me it was lost and asked me to pay for express shipping on a new order which I refused
3. They shipped it anyway and sent me a Paypal request for the shipping which I ignored
4. Upon arrival I opened the bag to the WORST smell ever, like something had died and been covered in a chemical. I can't explain it.
5. Got the extensions out and no question, they were thin. Not thin like I have thick hair but thin like you can't blend them into anything. Holding them up by the clips you can see through the strands almost in sections.
6. I contacted customer service within minutes asking if there was a mistake with the order and sent pictures.
7. Was offered a $5 refund and told to keep them as shipping companies are unreliable and it's likely they will be lost if I did return it they would charge me all sorts of fees that will come out of my refund, I refused as I had paid $82.20 and they were unusable
8. Was offered an $8.20 refund and told to keep them, I refused and told them that consumer law dictates a refund for the product and that I will be returning them. I even said I would be in NSW and asked for the address to deliver them in person. No reply.
9. I contacted them again, they eventually replied saying to wash the hair twice and with the offer of an $8.20 refund, keep the hair and they would give me a voucher for a future order. Which i declined again, asked them for their ABN or ACN and said I needed it to contact the ACCC and make a complaint against them.
This company is a scam, like not a kind of scam but a 100% legit scam that is being allowed to continue. If anyone else is in Australia please get in contact with me, if many of us make a complaint with the ACCC it should cause a significant impact where us and others will benefit and prevent further people falling victim.