Tayler M.

My third phone call this morning I was on hold for 20 minutes when I got hung up on, my other calls have been a total of 15 minutes and counting (still on hold while I write this). They have not answered any of my emails. I was shamed by the first woman I spoke to for not contacting them sooner which was ridiculous because I emailed as soon as my order when out because their site glitched and unselected the correct address and instead was sending my order to an address from 2 years ago. But of course it was a three day weekend when this happened and even tho I emailed and tried calling their offices were obviously closed and I didn't not get a response until I called on Tuesday. She told me she'd correct the address and that the shipping company might still send my items to the wrong address even though my package had not been shipped yet at the time. On Thursday I received an email at 11am that my items had shipped, displaying my correct address. So I was under the impression that it was being sent to the right place. I then reviewed a delivered notification at 5pm THE SAME DAY. It was only then that the tracking I for provided from fed ex revealed that it was sent to the wrong address when it was listen at the bottom along with a picture of my front porch from 2 years ago. Great. Of course I took the initiative since no one at Francesca's was answering me and contacted my old apartment complex and was able to get the package myself. However, an item is missing. And I am still on hold after now as I am writing this, almost an hour put together from my now 4 phone calls and I have yet to reach a person. I would just like my item that I paid for please and thank you. And if it's conveniently sold out then I don't just want my money back but I'd like some kind of compensation for having had to go through this whole hassle. Save yourself the trouble and just buy from someone who's actually going to pay attention and be able to take care of their customers