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Really bad customer service and return policy! I tried to return some items from an order I received only 14 days prior and the only option given was to get store credit. I had ordered from them in the past and they used to allow 21 days to get a cash refund. Apparently they changed their return policy to 7 DAYS which is crazy, I've never seen such a short return window for online orders! I had even checked the return FAQ page before ordering and saw 21 days mentioned, I did not even notice they added a sentence about shortening the cash refund period. When I messaged customer service, the rep was really condescending and not helpful. I hope this post will discourage people from ordering from this site and losing money on clothes that are overpriced and cheap quality.
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Hi Taylor,
Thank you for taking the time to leave a review!
We are sorry to hear that you have had an experience with us that left you feeling this way as this is never what we want for our customers.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent store credit policy. We invite all our customers to read about our store credit policy at the following links below:
https://www.showpo.com/returns-policy.html#store-credit-section
https://www.showpo.com/helpcentre/returns/360045548673.html?fdid=returns
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our US site including our FAQ's and the product page.
In the instance, you are on the wrong site we suggest scrolling to the top of the page and selecting the appropriate currency. This will ensure all copy is relevant to your location.
We would love to look into your recent experience with us further. If you could please email our Customer Happiness Team at info@showpo.com and ask for a Senior Customer Representative a senior team member will be able to look into this further.
Kindest,
Showpo