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I ordered a dress from this site for a convention, and provided them with a specific deadline. They said that they had shipped my order and it should come before the deadline. It came closer and no word of it. I contacted them and I told them to cancel the order since it said they never even shipped it! They told me that it would still come and I would get a full refund. It never came and I am so disappointed! NEVER ORDER FROM HERE!
Taylor C.'s review of Cosrea earned 2 Very Helpful votes
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Thank you so much for taking the time to leave us a detail feedback.
As a small custom workshop, we know that we still have much to learn and improve everyday,
And your feedback helps us with that.
We do want to clarify the situation as there may be misunderstanding.
The cancellation request and order refund was issued as soon as we received the request.
At that time, the package was already submitted to DHL and was in transit.
We wanted to make sure that we don't cause any additional hassle.
So we explained that, we will put in a re-direct request with DHL to have the package re-route back to us
Directly.
However, if they couldn't complete the request, then no return would be needed.
Fortunately, they caught it right at their logistic center before it was sent out on local delivery.
So we were able to have them forward it right back to us.
If there was any misunderstanding or miscommunication, it is our fault and we are very sorry about that.
We will take this into serious consideration and make sure we communicate more clearly in the future
When it comes to return requests.
Thank you again, if there are anything else our team can help with, please don't hesitate to let us know!