Terri B.

They have the absolute worst customer service in the history of CS. I was issued a refund because I asked for an update on a preorder from May 2023. I asked Jan 29th 2024…. I did not authorize the refund. I wanted the dresses. This is not the first time this has happened. They did this with a pair of shoes I had ordered that were out of stock. I have never known if a business that freely gives money back. I asked to talk to a manager and was given the run around via email. They clearly use chatbot so as it was a canned response. I asked to talk to Christopher 4 times. He repeatedly evaded my requests. To offer me a 20% off discount for my next order. No thank you. Also currently the full site is 30% off. They offer more items from resellers than their own. And a lot of the items can be found for less money on SHEIN Torrid and Alliexpress. Do not buy from them. You gamble with your sanity when you do.