T C.

I get an email advising that I have gone below the metrics. One point by the way due to two graded files given the lowest points. Mind you most of my files graded were 4/5 and 5/5. The warning says I have 120 days to not go below the standards again or my account would be deactivated, which I received on the 16th. Today I receive and email in the middle of transcribing a file saying that my metrics have gone below again and of you know what happens. I'm looking at both emails and guess what, metrics are exactly the same. I even go back and look at all the files graded since the warning email and nothing has dropped. I contact them and they say it's irreversible even though I'm telling them something isn't right. They don't even take the time to check and see if their system, that made the decision, made a mistake. I wouldn't even care if the system made a mistake the fact that didn't want to check is what bothers me. Also the fact that they don't have a better option than firing you right off back is crazy. How about try more training first before just deactivating someone's account. Not that I really need it because like I said I was getting 4/5 and 5/5 grades at least 90% of the time.