T C.

If I could rate this business any lower I would. I don't know why Social Security signed me up for a Direct Express card when I already have a bank account. Since you can't even send people money with this card and I needed to pay my mother, I tried to verify my identity and my bank account so I would be able to transfer money from the DE card to my bank. Well at first I sent in my ID and they didn't accept it, so I had to send them my social security card and birth certificate too. They rejected all of my documents due to "inconsistent information" or some bs like that.

They told me to go to the Social Security office to file a request to get the money back from Direct Express. When I got there the guy didn't even know that was a service they offered. His coworker had to help him file the request. It's been months later and I still haven't gotten my money back. I have almost $4000 in SSI backpay stuck in that DE card and if I don't get my money next month I'm going back to the SS office to figure out what's going on. I have no idea how Direct Express is still able to be partnered with the government after all the negative reviews on here and other websites exemplifying their shady business practices. If I didn't know any better I would say it's a concerted effort to steal from the old and the disabled.