Tee V.

I made the mistake of ordering some $100+ sneakers off this site because they were less expensive than anywhere else I could find. Nothing on the site indicated that they were not in stock or on back order so I was expecting them within a few weeks. I'd wait a month then check the status and the delivery date kept being pushed out with no explanation to me or assurance that they were ever going to come. I contacted them and only then was told that the shoes I ordered were out of stock and that they would cancel my order. Meanwhile, I'm getting bombarded with spam emails trying to get me to buy other items from them. I had to send another email requesting to have my email removed from their mailing list. Worst Customer Service ever and 'fake' low prices on items that they don't even have in stock.

I placed an order with GearBest on March 24th for a tablet. It wasn't evident to me from the site that they were based in China or that it would take MONTHS (if ever) for my item to arrive. But once I ordered, I was committed. I received an email a few days later, stating that my item had shipped. It's now MAY 10th and I have yet to see it. The lame tracking they provided indicated that it was still in-route to the USA a few days ago. Since I paid with PayPal, I opened a case to see what could be done. I have given up hope of ever receiving the item and since I needed the tablet for a trip I had to take, had to purchase the tablet from another (local) supplier. I'm not sure if I will ever see the tablet (who cares, at this point?) or the money I paid for it (I am hoping that isn't a total flush). I guess some buyers are happy with their product/service, based on the reviews (IF they are real)... but I would never buy from them again and if I had read the negative reviews here first, I never would have in the first place.

I had a negative experience with DeltaCloseouts as well. Ordered NEW Nikon camera... a day later, email to call them because something was 'an issue' with my order (missing code from credit card... total lie) And while they had me on the phone said that the camera I ordered didn't include the battery that I can buy from them for "only $29.99") I smelled a scam since every other site lists this camera as including battery and I said as much to the (rude) sales rep on the phone. He got all indignant and said 'Fine, we'll cancel your order' to which I said that was what I wanted anyway. I was ticked off so I called back to sales manager and relayed my story... but the sales manager just told me 'so what?' and blew it off. I had to contact them a day later to request an email confirmation of the order being cancelled. I was so glad I did, because then I started hearing about other buys being scammed by them, even though their negative reviews were not showing up on the site I found them at in the first place (RateRetailers.com). I reposted mine again three times and yet, it's still not there. I emailed RateRetailers.com about the issue twice and they haven't responded at all, which makes me wonder about them being a crooked organization (or perhaps run by Delta Closeouts?). I'm trying to get the word out about them from any other site that I can. Which is why I'm posting this here.

Totally inept company. Ordered a full red matelasse coverlet in Nov. For $29 (I'm a highly-experienced online shopper and know how to select the item I want). Received the matelasse dust ruffle instead. Called Customer Service and she was very nice but said the coverlet was now out-of-stock. I returned the dust ruffle and after quite some time, got my refund. Fast-forward to Jan. When I see the coverlet is available again (for $39 this time). I still want it, but am leery of getting the wrong item again so I 1) Chat online to a rep and 2) Call Customer Service before placing the order to ensure that if I click on that item that I will receive the right thing this time. They both assure me that I will... that the item number displayed matched the coverlet, even though it is the same item number as the dust ruffle I received back in Nov. (they tell me now that one was mislabeled). Guess what? I receive the item and it's the dust ruffle again! Grrrrrrr... I call Customer Service and ask them what the heck is the issue. They try to blame me, saying I clicked the wrong item. No way, people. I suspect that the button on the coverlet is actually linked to the wrong item. But in any case, I'm soooo done with these people. If I could rate them with a zero star, I would. Even if they refund me, it's not worth the hassle of returning the item and waiting for the refund... plus not buying what I want elsewhere, before THEY sell out of them (which happened back in Nov... not sure why everyone else wants the exact same thing I do... but it appears so). Be warned people... I won't give anyone a bad review that doesn't totally deserve one. But I gave these guys two chances at the same exact thing and they blew it both times.