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Worst customer service ever. I have multiple Bose products and use them everyday. I bought a pair on Soundsport Earbuds. Recently they stopped working. I tried to troubleshoot and do everything possible to have them work again. As I researched more on this issue I found out that there's a manufacturing fault in the charging case for which they send you updates ( RECALLS). Did not knew that updating a earbud charging case is a thing. I tried to reach out to support and the told that there is no way to fix them and they have to be replaced. Now they want to charge me $115 for the replacement of a product which has a manufacturing fault and they cannot fix it. This sounds like a total SCAM to get money out of people's pockets. My product is out of warranty but it does not make sense at all to pay for a manufacturing fault as I have already paid $189 for the product. Should not be sold in the first place if they had a fault. I thought BOSE is a very reputable company but really a business to scam people. VERY DISAPPOINTED!
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Worst customer service ever. I have multiple Bose products and use them everyday. I bought a pair on Soundsport Earbuds. Recently they stopped working. I tried to troubleshoot and do everything possible to have them work again. As I researched more on this issue I found out that there's a manufacturing fault in the charging case for which they send you updates ( RECALLS ). Did not knew that updating a earbud charging case is a thing. I tried to reach out to support and the told that there is no way to fix them and they have to be replaced. Now they want to charge me $115 for the replacement of a product which has a manufacturing fault and they cannot fix it. This sounds like a total SCAM to get money out of people's pockets. My product is out of warranty but it does not make sense at all to pay for a manufacturing fault as I have already paid $189 for the product. Should not be sold in the first place if they had a fault. I thought BOSE is a very reputable company but really a business to scam people. VERY DISAPPOINTED!!!!
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