Teodora M.

NZ Post recently had issues with their website. Before the issues have been announced, I tried to book a courier and the website displayed an error (along the lines of "try again") then automatically refreshed the page, telling me to try again, and so on, until I figured out that it is actually withdrawing money out of my account every time the page is refreshed, and I closed the browser. At that point I already had multiple transactions "pending" - which I did not authorize.
The "fun" part is that I contacted NZ Post immediately about it, and I was told to "call again in 10 days" for inquiries about the money taken out of my account without authorization. I raised a complaint, explaining that this is basically fraud, and I got a response along the lines of "the credit team will provide an update in the next business days" - end of the week now, the "credit team" provided no update, the money have not been reimbursed, and no further answers from NZ Post.
While a website can indeed be broken, making multiple unauthorized bank transactions from that system then refusing to return the money is absolutely unbelivable!

Been scammed and the support staff hang up the phone when I told them I was scammed! Absolutely no support, shocking!

It made many small fraudulent transactions out of my bank accounts every day - even if I was on a 30 days payment term. I called Google and for 1 week I was told "our specialist is working on it" then I was told "that's how the system works". I emptied that account in order to prevent daily leakages and the ads have been stopped. It's a FRAUD.