Teresa H.

Hundreds of M's with Libra's Rule written on them. Which is not what I ordered. Strangely, they were overnighted to me, giving me the impression that my order snafu is not their first, and that there are some disappointed Libras out there. Meanwhile these won't work for my 80 year old Pastor. I was assured my order was on rush and would arrive within days. The shipping arrival date came and went. I emailed several times without response, except an automated one that said my message couldn't be delivered. My event came... and went. No order. Finally, days later I received an email saying they will send me a refund or the order, not both. DID I ASK FOR BOTH!?! And I take it the order STILL HASN'T SHIPPED? It went to the Libra's didn't it. Hoping for the refund. Expecting it will end up in someone else's bank account. If anyone got Happy 80th M's, send em my way. I'll trade for Libra's Rule.

So in other words they took out the money for the reservation even though there were no rooms available at the hotel. Then I'm scrambling to figure out how to get my money back. No answer at the 24 hr service desk and no one available for the live chat. Good grief! Finally got through to someone who told me they were emailing me other choices, which of course were higher price options I'd already rejected. I said thanks, but no. They get one star for saying they would release my money. Here's hoping they do.