I got a product key no problem but my computer wasn't compatable. I tried for a week for a refund because their policy states you can get a refund if you never use the key. Well I never fully downloaded so it wasn't used. But they won't abide by their own policy. I filed a complaint with the Bbb for my money back. Please just save yourself the trouble and get a physical disk from somewhere.
Hello Terina,
Please contact us via email so we can fix this problem.
Please make sure to provide us with your order reference so we can take care of your case.
Best regards,
DPK Team