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Rating one star, since giving ZERO stars is not an option! Paychex is fine for checking your pay and hours, but DO NOT attempt to change password unless your (employer) administrator or HR person is sitting right there with you. After several days of such attempts (HR person was on vacation, not her fault), "customer service" person said I could be helped ONLY if I was a company rep; otherwise the only options were to be sent to a bot or a chat. Previous chats were not helpful at all because the same "password change" errors kept occurring. Customer service is nonexistent and the site is user-hostile. DO NOT USE
Tip for consumers:
Complete lack of constructive customer service.
Products used:
Payroll services
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This company will put you out of business, they take an unrestricted amount of money out of your...
