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Their prices may be low, and so is the quality. The only way to get a decent bottle of wine is to upgrade to their hgher tier wines, and now your good deal is gone. I recently had ordered a case of 18, received only 17, and had to jump thru hoops to prove it. They had me take photos of all the wines and then only gave me 1/18 credit for the missing bottle, even though the missing bottle was a better quality wine. Also the fine print states that they may substitute wines, so what you ordered, you may not get. Although shipping is convenient, I'll go back to Total Wine and avoid the hassle for my next purchase.
Had the product I wanted at a fair price
Terry A.'s review of Splash Wines earned 2 Very Helpful votes
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Buyer beware! I ordered a special Pinot Noir box, which was supposed to include four "Captains...
I have bought wine from Splash wines (or whatever they are calling themselves at the moment)...
We appreciate you taking the time to review Terry. I know you have ordered with us quite a bit throughout the years, I am certainly sorry to hear that your recent experience hasn't been as positive. I apologize for the effort to verify the missing bottle, I know that is a pain but something that our shipping partners request out of us. And while on occasion there might be a need for a substitution - it is very rare and we'll always back up our satisfaction guarantee!
I am sorry again for the poor experience, we do hope for the opportunity to serve you again despite that. -Parker Imeson, Chief Operating Officer