Terry B.

In May of 2020 I ordered two lights from beautiful Halo. While waiting on them to arrive I ordered a ceiling fan. First of all the first two lights took over 8 weeks to arrive. The multi light Windmill did not look like the picture that was displayed. The second light, The Striking Ceiling Fixture Burst with Stylish Design finally arrived, much later than the first. It had a strong odor of gasoline on it. There were no lights with it, and no way of attaching the blue stylish crystals. I contacted customer service multiple times however the company never corrected the problem. I sent photos to the company requesting a refund (which they declined) I sent several photos they claimed that they could not see them. I am frustrated and angry that I'd spent my money with this company and and I have a product that I can't use. I asked them to cancel and refund my money for the third light that I'd ordered because it had not been shipped. Almost 3 months later I received the ceiling fan, The Modernism Oval Cage Ceiling Fan. I opened it and found that there was a part missing on it also. The hanging ball that holds the fan in in place is missing. Now I have two light fixtures to which I've spent a total of $416.35 that I can not use. The company has not issued a refund nor tried to replace the missing parts. As a customer, I'm very disappointed with the products and the poor customer service. I wouldn't advise anyone to order from this company as they do not have good customer service. If you have a problem they are not willing to correct it it. They only want your money. Also all of the instructions that come with the product are very difficult to understand.