In Aug 2023 I received a check for $75 from WPT for my winning on the site. It was unable to be cashed or deposited due to misprinting of the bar code. I immediately contacted WPT representatives and after over 5 phone calls I have still not received a replacement check and it is now Januarary. I have asked to speak with a supervisor and was told they were unavailable. Not the best customer service. The site is fine but the people who run it don't seem to care.