The Neato Shop is awesome, and believe me they will go the extra mile to make you happy.
Several years ago I purchased a set of Cryptozoological Family stickers for the back window of my car from the Neato Shop. They were the coolest stickers ever and I had them in my back window for several years before that car finally gave out on me. I went back to the Neato Shop and bought a new set of stickers for my new vehicle. I had that set for several years as well and they were finally starting to show their age so I went to purchase a new set but the Neato Shop was out of stock. I emailed them and was told the stickers should be back in stock soon. Over a year went by and still no stickers so I emailed again. Alex emailed me right back and thanked me for my patience. He said the stickers were still out of stock but that he was going to have a set printed special just for me and he wanted to send them to me free of charge! I just got my new stickers this past weekend and they are awesome! Now that's what I call going the extra mile and beyond! Thanks again *******@NeatoShop!