Purchased a camera from this company to help a relative with a situation. Turns out that it wasn't needed after all. After struggling to get someone at customer service, I finally received the information required to return the item for a refund as it was unopened. Followed all of the instructions and deadline to return the item on time yet I am still waiting for a refund two months later. I have contacted their customer service through phone, email and chat but have not been able to reach anyone nor have they responded to any emails. So I'm out $200.