T H.

I purchased contact lenses from this company. Three of the lenses have torn, upon placing them in my eye. I filed a complaint with the company and requested a refund in the amount of $55.74 or replacement of the lenses. The company required me to contact the 3rd party in which they source the lenses from. The 3rd party refused to reimburse me, and therefore Visionpros refused my request to replace or refund me of my money. I do not believe I should have been required to contact their manufacture for the replacement of my lenses, as my money and correspondence has been with VisionPros. Vision pros required me to produce a prescription to replace or refund my lenses. I have no prescription, because their website advertises no prescription needed. This is false advertising, and misleading to the consumer. Their redemption process is very time consuming and stressful. I purchased the lenses under the assumption that I would receive a good product, with no prescription required. Instead, I received a faulty product, that could have damaged my eye, with no remorse or reimbursement from VisionPros.

Items take 4+ weeks, not 3-7 days. They refuse refund, only exchange on out of stock items. They still have not processed my refund on an item I ordered in October. It's December. All items come in an XS, including the Plus Size