They shipped out an order of heartworm prevention in a paper envelope. So that when I received it. It was completely destroyed. When I called customer service they said they would replace the order. When I received the replacement order it was also in a paper envelope. Again, it was destroyed. Then they had the audacity to tell me I needed to file a claim with u p s. The last time I checked u p s is not responsible for how Vet source packages, their shipments.