Wondering how many folks have gone through this problem? I contacted ViralStyle and there's nothing they can do because the address was correct. I contacted USPS and they, too, cannot validate that it was actually delivered into my personal mailbox. There are several boxes that open with a large door, but the box could have been placed in any nearby adjoining box. I've contacted PayPal and they're now following up. Wish me luck! Out $39 total!