Lauren L.

I placed an order for their most expensive package before they opened on 5.22.23, and while faxes were sent out and I believe that Facebook ads are being run, we have gotten no confirmation that a voice message has been created and sent out to people in my area, which is the thing that I was most concerned about getting done. Because, people need my phone number if they happen to see a cat in their back or front yard. She'll likely be gone if they have to go down the block to find my sign. What's worse is that their "customer service" is non-existent. We have tried to contact this company every way imaginable. I called them numerous time yesterday and today and every extension says that there are no agents available, the same message when you try to chat with them on their website. How can NO ONE be available at a company where they offer time sensitive services? Frankly, I listed my pet on other sites that have then offered to provide the same services to me and had I not spent hundreds of dollars with my lost pet alert, I'd have it to have to spend with these other people who might at least follow through and provide the service in a timely manner. In addition to that, we have emailed them, we sent a message through their chat feature (and there's never anybody available in their chat at least not for the last two days), tried contacting them via Facebook messenger except it appears that they are not accepting messages through messenger because all messages failed to send. It is absolutely absurd to operate like this when you tell people "We typically can process phone alerts within 1 hour, but please allow up to 3 hours in instances of high demand." (MyLostPetAlert.com FAQ page) and in my case, at the very least, this is just untrue. It's false advertising, because that's not what they've done and I'm aware that they're located in the West Coast, but we're still going on 48 hours later and I've received no phone calls service, and no response to any of my attempts to contact them. If I hadn't called to confirm with all of the local vets in my area that they received a fax from these people, I would think that this was a complete scam. How can you have no one available to talk to for the last two days? No message as to why no one's available, not even one person where I have to wait an hour or two to talk to them. Because, I would do that. And frankly this is horrible to do to people who are panicked and suffering trying to do everything they can to find their lost pets. My Lost Pet Alert is failing me when I paid them hundreds to provide a service in the time they determine.