Received a papered chef grill/griddle as a gift, loved it, used it every week for morning breakfast, lunch and dinner when possible. Even used the gill plates for sandwiches, (not a fan) couldn't be happier. Then she started to error out on me, first only until it warmed up, then I had to hold down the plate, until nothing helped to remove the error. Well that was that, so I contacted the company and they said, "Can't help you, buy another one on our website. In My opinion Not worth the money, not worth the aggravation, not worth my time to purchase another.