Theodosia A.

I bought a Hooker lamp table from Bellacor at a good price. Everything went smoothly. Once it arrived, I found that the "distressed finish" was stupid looking. They take a gorgeous finish and then arbitrarily add little holes and scratches. It looks like a Frankenstein scar. Still, since there were only a couple, I decided I could live with it. That is not Bellacor's fault, that is Hooker Furniture's fault for taking something really nice and then "antiquing w/a distressed finish". The company says that is to make it look antique. In other words old and damaged, no thanks, I can do that myself. In any case, after the purchase Bellacor sent an email asking for a review. I made a review and rated the table very highly because it is beautiful, all wood, a large size w/drawer and shelf. In my review, I also mentioned the distressing, my opinion and showed photos. Bellacor refused to post the review because it didn't meet their standards. What standards? The only thing I can figure is you can't put the truth and show evidence. I guess if my positive review hadn't mentioned the distressing and showed photos it would have been OK. This makes me not trust other reviews on the site, or the site itself since they don't want honesty. No more Bellacor for me.

HerRoom steals from customers. They say they accept returns but they just send the item back and say you damaged it. Many customers report seeing something brown on the return that wasn't there before. Liars and thieves. Don't buy from them. Wish I had found the reviews before, they did the same thing to me. I ordered two of the same style item in different colors. Tried one on and put it back in the package and returned it along w/the unopened package. They sent me an email saying a refund was being issued. Then they sent the opened item back and said it was damaged. They said there was a reddish brown stain at the top. It wasn't there before and kind of looks like someone scratched the fabric, possibly w/bleach. I started checking online and found the same exact description of the "brownish" stain. They are liars, everyone needs to dispute this w/their credit card company.

Herroom doesn't reply to emails, but they did respond to this review. I have replied to their response. "Of course you have photo documentation, you made the stain & took a picture. I sent another item back to you that was thoroughly checked w/no stain, and never worn. When you received it you gave the same BS story and returned it to me w/dirt on it. AND as in the other case, you didn't return the item packaging. Maybe I have photo documentation too. Maybe you didn't even send back the item I returned. Maybe you sent an item I told you not to send, I have documentation of that email telling you not to send the item. So don't try to impress me w/your phony documentation. I notice you reply on review and complaint pages, but you don't reply in email when I contacted you four times plus. Oh, I have that documentation too by the way. Why don't you respond? Because you have found a unique scam as reported by hundreds of people, you don't bother answering back unless you answer online in public so as to do damage control. You have over 50 complaints filed w/the BBB alone, not to mention 100's of reviews stating the same scam. Your reputation is terrible and justifiably so. Quit stealing from customers, or just continue on, eventually it will catch up w/you and your business will fold, as it should."