Theodosia R.

I have been a loyal customer since Covid with Amazon Fresh. At the beginning, they had an issue with eggs being broken; however, they would refund the entire package. Many times the orders were complete and never missed an item. Today, out of 17 items, 7 were missing. I received a text message stating "all items are available". I have company and I was going to cook, There is no one to fix this problem. We can't contact, so that they can deliver the items in an hour or so. Ok. I got a refund, but I have to go to the grocery store. How convenient is that? And to get a message that all items were available? By the way, there was a bag of apples that I DID NOT order. Great. I gave a $7.00 tip, ordered over $100 to get free shipping, too. I do NOT recommend this anymore. WHEN THIS ORDER IS DELIVERED, the person delivering the items, should check them off at the drop off point. I will not re-order. There is no compensation for my frustration, time, and inconvenience. Giving a refund is easy for Amazon. Making tons of money. If you check my orders, Amazon Customer Service, you will see that I placed many, many, orders and I have not ever complained. Even if something was a substitute by mistake. I like the products, only if I could contact someone to fix the problem and to get my groceries. Did the delivery person leave in the car my mistake?