Theresa B.

My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments from (omitted) is under review" with a customer ID. Payoneer approved request: no added information requested.
Despite being called a "customer" by Payoneer, my only relationship is with (omitted)—Payoneer is used as a payment processor. On 2-21-2024, I was notified by (omitted) and Payoneer by email I was due a payment.
From 2-28-2024, I contacted Payoneer MANY times to get the payment: Payoneer's site stated it should have been issued to me without further action.
Payoneer failed to remedy the issue OR issue payment, and then demanded my Personally Protected Information, which I refused to provide.
On 3-15-2024, I contacted the Better Business Bureau: I reported Payoneer's bad and unlawful conduct, I demanded Payoneer send payment owed to me, as well as $208.33 for my time and labor spent resolving the matter.
Only after the public BBB complaint did Payoneer send payment ($208.33 was not included): Payoneer employee "Svetlana" was unprofessional, rude, and continued to make materially misleading and false misrepresentations…Payoneer claimed I was to blame for Payoneer's failures; they alleged falsely I failed to use the correct email address.
Payoneer cannot balance its budget and increase profits by wrongly withholding funds it is obligated to pay. This is what Payoneer did between Black History Month and Women's History Month in 2024. Good Riddance!