I'm saddened that this company preferred to lose my business as opposed to addressing my one question. I emailed three times within a month with no response. When cancelling your membership your two options are to let them address your concern or cancel immediately. I sincerely had one question that is probably a FAQ so I chose the option to allow them to address my concern. The next day, I received a contract cancellation email. Oh well- showed me how much my business was valued.