Thomas J.

Just to follow up on the review I posted a short time ago saying that the service I received today. That really sucked due to the fact that it's costing me due to their F- UP, is making me wonder is the $20 to expedite that damn card that much of a mind blocker to not be able to follow the customers request that was CLEARLY STATED "DO NOT CANCELL OR SHIP THE NEW ONE UNTIL I CALL" WHEN I HAVE FINISHED TAKING CARE OF MY BUSINESS! NOT ONLY WILL I CONTINUE TO GIVE REVIEWS ABOUT THIS INCONVENIENT SITUATION I WILL ALSO SEEK FUNDS FROM THE FRAUD, FEES FOR LATE CHARGES ON BILLS AS WELL AS THAT FEE TO EXPIDITE. IT'S A SHAME THAT PEOPLE HAVE TO DEAL WITH ISSUES BY TRUSTING A FINANCIAL INSTITUTION WITH THEIR FUNDS TO HAVE THEM F-UP AND SUFFER BECAUSE OF THEIR MISTAKES. YES I'M PISSED! AND LOOKING TO GET RESULTS THAT WILL LET THEM KNOW!

To continue with my card issue with my american express serve.I had a rep tell me that I could transfers money to walmart to pickup, um lady how the hell can I do that without the new card or the old one active? Now I get an email to complete a fraud form to submit, um WTF again how can you do that without the card info? This whole situation is just utterly rediculous that these csr's don't have a damn clue! But between the reviews and calls that will made maybe they will learn. Again I can't get over that is was CLEARLY STATED DO not CANCELL until I call you due to my deposit,needing to pay bills and also being VALENTINE'S DAY! So why and who AUTHORIZED it Because I didn't.This issue even cost me money due to late fees and even missed my daily number that would have hit for about $1200.00 or more So therefore I am seeking answers and retribution. Calling BBB SOLVE IT SEVEN AND ANYONE ELSE ON EARTH AND HEAVEN!