I have now purchased 3 bikes (Le Champion CF, Night Train Ltd, Omni Strada Comp) and 2 wheel sets from Bikes Direct. The quality of their products is excellent, the value outstanding! I had a few issues with a recent order and contacted their service center via email; Larry responded very promptly and immediately set to resolve my issues. I was super impressed his courtesy and with the promptness, thoroughness, and speed in which he resolved my issues. 5 stars and 2 thumbs up for Bikes Direct, Larry, and the quality and ride off my 3 Motobecane bikes!