thomas k.

Freddy was there every step of the way to listen to every problem i had assembling my bike.
Damaged Tired guard-PArtial refund
Broken spoke- partial refund and help explaining how to change a spoke with videos and advice.
Manufacturer error bracket-partial refund and recommendations for fixing the issue
Confusing wheel assembly-was super patient in understanding what i meant and what i needed till we finally figured it out
Engine mount too high on the bike/missing parts of pedal-ordered me a part quickly to fix the problem
This has been the best most comprehensive customer service experince ever. Freddy was obviously very knowledgable about the ins and outs of the bike and knew how to relate and understand what I was saying and also fix every problem thats come up. Bike isnt quite finished yet but Im sure support will be there to help with the last few steps too. Cant thank Freddy enough.