Thomas S.

I used this group a couple years after my business partner passed away. The initial conversation with the rep at that time was very convincing and the onboarding was smooth sailing. Once we got the script put together we were off to the races. The actual service was very faulty and inconsistent. If anything was consistent it was the rate at which calls were being patched in with me personally way to often. It really seemed as if they were holding the conversations way to long to rack up charges and the thing that bothered me the most was that i was being charged minutes while they put potential clients on hold.

I gave them another chance in 2023 and it was even worse this time and getting ahold of customer service was nearly impossible and if I did get ahold of them I would be dumped off to someone else. The initial liason whom i worked with was never available infact I think they quit and or was terminated. When i finally decided to end this relationship it was almost impossible to get someone who could facilitate the termination. After I finally got a call from someone and finally ended terminated my account...they still kept charging my credit card. Just got one today two months after canceling. Waste of money, shame on me for giving them another chance.