Thomas Z.

The site listed one price, but when I added the TV to my cart the price jumped by over $200!

I called the 978 number to get clarification. "Al" never answered my inquiry about the price jump between site & my cart, or even honoring the price shown. He instead immediately launched into 2 minute scripted spiel in an attempt to upsell me on the same model, but $700 more expensive.

Why? Because "it is made from the actual manufacturer's factory in Mexico, instead of their licensed sub-contractor factory in Asia.

The one you saw is for commercial and hotels built to minimum spec. Only 2 year warranty. The other model -- oh go to my website and put in these three characters at the end of the model number you're looking at --- this is the good one and we include a 5 year warranty."

What?! All the OLED panels for LG originate from South Korea. All sub-components originate from China & Taiwan. Final assembly for North America takes place in Mexico - period because of NAFTA beating the import tariffs vs. Asia. This is why flat panel prices in the US have plummeted.

Moreover, why even list inferior goods on your site and not clearly label them as "commercial" if they are the commercial line? It's clearly a scam to get traffic "in the door."?

Why do I have to call you to get some secret internal SKU number that only your company uses to to have access to see the real price and prime goods?

No thanks. I'll trust my gut and walk away. You guys need to improve your business practices.