Tiara L.

The staff at the East Tamaki, Auckland processing depot are extremely lazy and incompetent. I paid for an item to be tracked within Auckland that actually didn't need postage (it had a freepost sticker attached), and still the package has not be delivered to the recipient after 7 working days. Supposedly delivery is within 2-3 working days, yet it's been 7 days and still the parcel is sitting at their East Tamaki Depot waiting for lazy little Punjab to put the box into his van for delivery. NZ Post Customer service is appalling. I called to enquire as to why my parcel had not yet been delivered, and the lying sod on the other end said he would open up an investigation to find out what was happening, and that he would call me back. It never called back. So I called them and no investigation had been started. So they are not only their staff incompetent and lazy, they're liars too. Save yourself the hassle and pay an extra few dollars to use another courier service. It's worth it especially if you need to send a parcel within a reasonable timeframe. The service you get from NZ Post is atrocious. Stay away from them.