Very, very trustworthy site! Many people get upset about not getting a product, but tend to forget that BJDs take a long time to be made. If you order a pre-order, you need to except several months before you get your doll. They always give free candy or bookmarks with little orders, and seem to give out little goodies when you order a large amount. The staff is very friendly and helpful! I have never had a bad experience with them!