Tiffany E.

Didn't realize they were considered 'third party'. Downloaded a product that was supposedly updated and labeled 2019. Only to realize it did not have the add on needed. Did not have anything new or updated compared to the product I already have. Microsoft told me they would refund me 30 days of purchase if it came from them. But since it's through a third party. I would have to take it up with this so-called company. Which they're refusing to do so. Yet, Microsoft allows 30 days? This company refuses to do so after I've had it for a few hours.

Response seem rude from 'ANNE' and their manager 'Denis'. Also the number my husband called seem fake and kept ringing. Don't understand why I can't get my refund from this company when Microsoft tech team even took 30 minutes to try and figure out the issue. Make sure do double check where you're purchasing your product. I had a deadline and this was the top link when I searched the product. Do yourself a favor and purchase from Microsoft itself. As they seem to be very professional and understanding.

Oh all the positive reviews SEEM to be fake and maybe by Denis and Anne.