Tiffany L.

Shutterfly's website is useless!. I have tried contacting someone in so called customer service for the last week. My order was supposedly shipped on December 5th today is the 20th. It has supposedly been sitting in some facility in Atlanta, GA, since Dec 11th. I mean seriously, this is the second time Shutterfly has ruined my Christmas and I really don't know why I even bother. Every time you try to contact someone in customer service it just sends you on a loop back on itself. I tried the phone. I was on for over 2 hours and nothing! It really is a ridiculous set up. So if you want to gamble with you holiday greetings and have no care if your order ever turns up, please go ahead and use this useless company!

So I purchased an apple tree for $140, a cherry for $130 and a magnolia plant for $30. I also purchased insurance for all these plants. When I received them I was a little disappointed in the size as they said that they were large trees. They were smaller than the ones you can get at Home Depot for $29.95! Nevertheless I planted them according to their instructions and hopped for the best. With in a year the cherry and the magnolia were dead. So I took a picture and sent it for my insurance. I got a reply after a couple of email saying that I will receive my insurance in the form of gift cards and to wait for this email. It never came. Sometime goes by and the apple tree dies but it's past warranty so I eat that $140. In the meantime I purchased 2 apple trees from Home Depot which are thriving! So come the beginning of this year and my husband is eager to get some new items for the garden and I remember that I never got that so called gift cards from Fast growing trees. So I send them an email and they reply sending me the gift cards. The next day my husband tries to check out only to find that the gift card codes expired at the end of March 6 days after they sent them to me for the first time! So I contacted customer service as said that they were expired and they replied that they expired a year from issuing them. So they were issued but never sent and as a result I never got them but that doesn't matter to them because they were issued... I suppose me being psychic I should have known and acted accordingly. So I replied stating I would never buy from them again and write a horrible review for the way I was treated and then they had the audacity to send me a review survey for how I would rate my customer satisfaction. I mean really! So after reading other negative reviews I realized that I should have never bought from them in the first place. So take my advice and learn from my hard learnt lesson, DO NOT BUY FROM FAST GROWING TREES! Their trees are crap! And your chances of loosing you $$$$$ is great even with their so called insurance!