Had a package that was due to be here by the 14th of March and seen it was in Denver I live in Pueblo thought I'd be getting the package for sure today but seen it was sent to Arkansas? What the hell? If it was in Denver why didn't it come to Pueblo where I live?! Why was it sent to Arkansas? Complete incompetent idiots who have no idea what the word efficiency means!
Ordered a dress through this company which was $30 including the shipping my husband paid for it on his debit card we get a notification through their fraud department that they need a little extra information for us before they ship the dress. We sent him a picture of the bank statement showing proof we paid for the dress they denied the picture saying it was not a complete clear picture. We took another picture up close of the bank statement letting them know we were not going to give out our account number or anything else but the picture of the bank statement through his bank which we did online. I can see if the outfit was over $500 that they would have their fraud department looking into it but a $30 order really?! Ridiculous crap! Get it together Shein!
Tip for consumers: they need to improve their fraud department and correct issues ASAP so items can ship ASAP!!!!
If its under $100 its highly unlikely its fraud and most bank statements are online
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Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.