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If you sign up for a free trial they will put the funds for a full membership on an authorization hold in your account wether you are using a credit or debit card. The website says the funds will be on hold for 5 days (the length of the trial) even if you cancel before those 5 days are up.
Here it is day 6 for me, I cancelled the trial on day 2 or 3, and the funds haven't been released by today day 6 so I called in. I was told at first it would take 7 days for my bank or card company to release the funds.
I told them no, I specifically used my PayPal debit card for this transaction because they release funds in hours not days. This has been tested by me on multiple occasions, so yes I know it to be true.
They asked when my trial ended, and I told them when I cancelled it. I was told 5 days after I signed up was when it ended even if I cancelled the "free trial" before then. I was then told that if you cancel your trial they would put a note in your account so you won't be charged at the end of the 5 days. If you need their services go for it I guess. I needed information on one thing and their top picks were discontinued, so I ended my membership as it didn't help me. So thanks for nothing but a headache I guess.
**My funds for the trial have now been released. So I guess it's just important that you know the information I've left above. The trial last a full 5 days even if you cancel bwfore those 5 days are up and they hold your funds ($42) for a full 5 days even if you cancel. In my case it was longer**
Tip for consumers:
Read their terms and this review.
Products used:
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Tiffany R.'s review of ConsumerLab.com earned 37 Very Helpful votes
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This review of how a free trial works is not accurate, so I'd like to clarify. If one takes a free 5-day trial, it is correct that a credit card is needed and the amount of a membership is "held" (but not charged) during the trial. If a person opts to cancel the trial and not have it turn into a membership, the funds that were held are immediately released by us -- the same day. The confusion this person had resulted from the fact that card companies and their banks often take several days to process this release, so it can take a while before the funds appear to be released. In fact, PayPal explains this on their website, noting that it can take "3 to 30" days. We explained this to the person who wrote this comment. We are glad that she added a note that her funds were released, but it would have been best if she explained the process correctly and that the cause of the delay was not ours.