Tim B.

My wife and I were in need of eyeglasses and our last pair for both of us were purchased through Visionworks.
We kept getting sale vouchers so we both agreed to go again. Their staff seemed friendly enough but wasn't very helpful on helping us to choose the right looking frames for our face. We were left on our own to choose. When it came to our eye exams were we seated in the room in the eye exam chair only to find out the exam was being controlled remotely by someone eye tech trying to find my prescription suited for my and my wifes eyes. We both weren't very thrilled with how that process worked. We both commented to each other after both our exams on how we found it very odd that (this is how they do them now) and both realized that both our exams were done in 15 minutes or less. When done before with the on staff optometrist were more than 1/2 hour each or more. (Part of the problem)
With my glasses I tried for more than a month to wear mine and I was noticing every time I put them on my eyes wanted to go crosseyed and still my left eye would not focus at all. And with driving, and turning my head to the left to look for oncoming traffic I could not focus and had to remove them just to make sure nothing was coming at me. For my wife she had to take her glasses back 2 times because she had ordered transition lenses and was told by the staff (sometimes it takes a little bit for them to transition) gee, why is it mine transitioned immediately when outside?
When she picked them up both times the girl there told her she checked them personally and they were fine. NOT SO!
She never checked them in the first place. Then when they were finally corrected my wife wore them consistently and never felt like they were correct. She tried working on a puzzle and could not see. She put on her old glasses and she could and did complete the puzzle. We just today returned both pairs of glasses for a full refund minus the eye exam, needless to say, we will not be going back to Visionworks and we were both totally disappointed and dissatisfied.