Tim D.

Can't be trusted. I was the high-bidder for a headphone auction on Audiogon for which the seller cancelled at the very last second. This seemed suspicious to me, so I sent a contact to Audiogon asking for an explanation. In response, they emailed the seller asking for an explanation. The seller gave some spiel about being called out of town suddenly as to why they cancelled the auction. Audiogon's response to the seller: "Perhaps you can message the buyer when you are able to re-list the item."
Wow. This was my first experience with Audiogon. This is also my last experience with them. I guess I got off light, since I didn't lose anything but time. But my time is valuable, and not to be wasted. I doubt this would have happened on ebay.

Update: Worked with Laura P to reach an agreeable solution to my original problem. It took over a month to get here, but I'm pleased with the outcome. I appreciate the effort.

Ordered some headphones from Monoprice. Took them eight days after I ordered (and they charged me) to inform me that the item was out of stock and that I'd be refunded in 2-5 business days. Form letter. That's it. Called CS and was told the same. Here's an idea, charge people when you ship the item like reputable retailers. If you're going to take my money for a period of time without providing the agreed upon goods, at least pay me interest.

I'd shared this review on other sites and was asked to email escalations at monoprice.com. I did so twice and didn't receive a response. It's been two weeks since the first email. Worst customer service ever. Don't ask me to contact you and ignore me.