Tim G.

In November 2023, I purchased a Kitchen Appliance package from US-Appliance.com for a complete renovation project. The appliances were stored in my garage for three months during the renovation. Upon installation, several issues were discovered: the microwave did not fit the designated space, the dishwasher was damaged internally, and the stove's bottom drawer consistently falls off upon opening. The overall quality of these appliances is disappointing and subpar.

Despite repeated attempts to resolve these issues with US-Appliance.com, both my general contractor and I were informed that no refund or replacement would be provided since it had been over 30 days since delivery and we no longer had the original packaging. This response is unacceptable given the significant investment I made in these appliances.

I was advised to contact the manufacturer for possible repairs, and I am currently awaiting an email from US-Appliance.com to facilitate this. However, I am prepared to escalate the matter by filing complaints with the Federal Trade Commission, the Attorney General of Michigan, and pursuing a small claims lawsuit in Tennessee.

I expect quality products and fair treatment as a consumer, and I refuse to accept being provided with damaged and substandard goods without recourse.