Promised three day shipping. Turned out that was three days to get around to shipping once they located the product. Then another week for actual shipping. Actual time was 30 days. Quite along time to deal with a malfunctioning toilet. After three weeks I email for status. Four days later I got an email telling me they were planning to ship it in the next few days. They have an oppressive list of rules and charges, exceptions, policies and terms.